How it works

Capture Rich Context
Through Video

Customers can easily explain issues through video recordings, screen shares, or live video calls - providing your support agents with the full context they need. No more confusing back-and-forth over text or voice alone. With SnapCall's video capabilities, 80% of non-verbal communication cues are captured for faster, more effective resolutions.

AI-Powered Video Intelligence

SnapCall doesn't just provide visuals - it uses advanced AI to analyze videos and uncover the root causes of issues. The AI provides transcripts, summaries, keyword analysis and even detects things like serial numbers or problem descriptions. It then surfaces relevant knowledge base articles and suggested responses, empowering your team to provide accurate solutions on the first interaction.

Intelligent Automation

Automate your support workflows with intelligent triggers and flexible automation. Based on events, customers can automatically receive links to submit video explanations. Guide them through self-service flows or escalate to a live agent when needed. SnapCall seamlessly adapts to enhance your existing processes.

Works Where Your Team
Works

With one-click integrations for platforms like Zendesk, Salesforce and more, SnapCall embeds video communication into the tools your team already uses. Enable frictionless video communication across any channel - calls, chats, emails and more!

The fastest way to resolver customer
issues

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