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February 22, 2023

Cabify streamlines onboarding with SnapCall Instant

Cabify has been using SnapCall Instant to streamline the onboarding process for new drivers. With SnapCall Instant, Cabify's support team can connect with new drivers in real-time to guide them through the onboarding process, resulting in faster onboarding and higher satisfaction rates.

When new drivers join Cabify, a leading ride-hailing platform operating across Latin America, Spain and Portugal, they need to be onboarded and guided through several important steps. This process includes verifying the driver's identity, teaching them about Cabify's values, and explaining how to complete a successful ride.

Cabify's Challenge: Onboarding New Drivers

To optimize this onboarding process and provide a seamless experience for new drivers, Cabify turned to SnapCall Instant, the leading audio and video communication solution. By integrating SnapCall Instant into their platform, Cabify was able to create a smooth and efficient onboarding experience that meets the high standards of their company.

“SnapCall Instant has transformed the way we onboard new drivers.”
— Eduardo Sanz, Senior Operations Manager at Cabify
SnapCall Instant: The solution to streamline the onboarding process.

With SnapCall Instant, new drivers can quickly and easily connect with Cabify's support team through a range of communication channels, including chat, audio or video calls. This means that drivers can receive personalized guidance and support in real-time, no matter where they are.

Connecting in Real-Time with Drivers

"SnapCall Instant has transformed the way we onboard new drivers," says Eduardo Sanz, Senior Operations Manager at Cabify. "Thanks to the seamless integration of SnapCall Instant into our platform, we can now provide the best possible support and guidance to new drivers, helping them get started on the right foot."

A faster onboarding process, higher satisfaction rates.

SnapCall Instant's unique features, including screen sharing and call recording, have also proven invaluable in Cabify's onboarding process. By recording important calls, Cabify can keep track of conversations and refer back to them when needed. Meanwhile, screen sharing allows support agents to guide drivers through the onboarding process step-by-step, ensuring that each new driver has a comprehensive understanding of the platform.

With SnapCall Instant, Cabify is setting a new standard for onboarding in the ride-hailing industry. By providing a personalized, efficient and effective support experience to their new drivers, Cabify is ensuring that they start their journey on the right foot, setting them up for success and providing a seamless experience for their passengers.


About SnapCall

SnapCall is revolutionizing the way businesses interact with their customers. Our suite of products offer a seamless and personalized customer experience. With SnapCall Assist, customers and support teams can easily share photo and videos to explain problems and provide solutions. SnapCall Booking allows for scheduling calls with clients and experts without the need for external conference services. And SnapCall Instant offers audio and video calls with integrated CRM platforms for easy access to customer information.



Cabify is a ride-hailing company that operates in Latin America and Europe. Founded in 2011, the company provides a platform that connects passengers with professional drivers, offering a safe and efficient mode of transportation. Cabify has a strong focus on sustainability and social responsibility, implementing initiatives to reduce their carbon footprint and support local communities. The company has quickly gained popularity and now operates in more than 90 cities across 11 countries.

Press Contacts

Lily Berlioz-Latour


SnapCall Media


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