Meet SnapCall, the easiest way to add real-time audio & video to your Zendesk.
No credit card required
No time limit on Free plan
From text to video call with a single click.
Native integration with Zendesk.
Dashboard, call tracking, and playback.
Resolve cases faster
Initiate video calls through Zendesk chats. Enable your team to start video calls during conversations with customers and speed up case resolutions.
Build customer trust
Build instant rapport with video calls. Make customer support feel much more human than a Zendesk chat and establish a greater degree of trust.
Improve support quality
Ensure that customers get the support they deserve. Provide your support team with advanced tools like screen sharing and input requests.
Provide in-depth guidance on usage. Use sales calls as a way to provide knowledge and consult customers on how to maximize the benefits of your products.
Invite customers to demo presentations during live chat. Create custom-tailored demos that will maximize the likelihood of making a sale.
Create upsell opportunities
Become always available to your customers. Hop on to sales calls in mere seconds with high value customers, solve their problem, and upsell the solution.
Maximize face-to-face time
Go from text to a video conversation in a click. Minimize the time it takes to get a lead to a video call and speed up sales processes.
Schedule calls, showcase products, and send payment requests all within the same window.
Create a virtual showroom
Demo your products or solutions virtually. Join the call on your phone with SnapCall’s Quick Connect or snap a picture and share it instantly.
All you need to do is to install the application from our Zendesk Marketplace. The whole procedure takes less than five minutes and Snapcall will be available to all your agents within your team, for free.
There’s no need to add code on your website and you don’t need the intervention of your IT Team or developers to have this completed.
All your agents will be able to initiate calls with your customers directly from a Zendesk chat. When they press the Snapcall button and send a message, the client will receive a button to join a call, allowing them to interact via voice and video.
Snapcall built dedicated features to make it easier for agents to solve Support queries faster. For example, agents can share their screen during the call to guide customers step by step, or showing them how a specific feature would work for them. More on that is available here.
Not only that, the agent decides when to offer phone support according to the situation, allowing them to have more time to dedicate to chats and solve more tickets faster. Your team won’t be flooded by an unproportional amount of calls that they can’t handle, meaning they will have more time to reply to chats, boosting team performance and customer satisfaction.
Snapcall Pro allows you to get access to specific in-call features that makes it easier for you and your team to solve issues faster, you can find the full list here.
Not only that, you will be also able to monitor all your agent’s call in our Dashboard, as well as gather analysis of your Team’s call. With a Pro plan, you can also download and listen for the recordings of your team calls.
It is possible to generate calls on your Snapcall account and add its link to an email body. Once sent, the client will be able to click on the link and join a video call with Snapcall within seconds.
Absolutely! When an agent joins a call, they decide if they want to share their video or if they prefer to just activate their microphone.
Not only that, agents can prompt clients in a call to activate their microphone in case of difficulties, by sending them a pop up via one of our Snapcall features.
You can head to our Support Center, where you can find all answers to the most asked questions. On the same page, you can also get in touch with us by using the chat widget on the bottom right part of the screen.