Zendesk

Voice, video & screen sharing inside Zendesk.

Super-power your chat
and messaging experience.

Voice, video and screen sharing solution seamlessly
embedded within the Zendesk Chat,
Messenger and Sunshine Conversations.

Unlimited calls for 20$/month/agent.

Install within a minute.

Just one click to install SnapCall within your Zendesk Support account and enable audio and video calling right inside Zendesk Chat, Messaging and Sunshine Conversations.

Choose who gets to call you.

Your team has full control of who and when is provided with the possibility to jump on a voice or video call. You’d like to help your customer go through a more complicated setup on a call? The customer is asking you to have a live conversation over the phone? You decide whether the call would help save time and enhance the experience for the customer.

Launch a call directly inside the chat.

Provide the customer with a digital call button directly inside the chat with just one click. Answer the call within your Zendesk console. All you need is a microphone on your device.

Ace the customer experience and boost your NPS.

SnapCall helps you take customer experience to a completely new level: switching to an audio or video call and sharing your screen is effortless, no phone number or any additional equipment is needed, no need to install anything. Calls are completely free for your customers, anywhere in the world.

Boost sales conversions

Enable your team to switch to a call with a customer in situations where voice or video interaction could positively impact the deal or help create a relationship that would motivate the customer to buy again.

SnapCall benefits

Strong connection

Voice and video calling help you build deep, personalized relationships with customers and improve retention rates.

Cost-effectiveness

You pay per agent account only. No additional costs, no restrictions on the number of calls, or call duration.

Complete confidentiality

Neither you nor the customer needs to share any personal information to get on an audio or video call.

You have the control

You get to decide whether live interaction can enhance the experience and choose which customers get the possibility to call you.

Your Zendesk Chat, Messaging and SunCo experience.
Reinforced with digital calls.