Choose the best plan for your business

Explore our plans to get everything you need at once.

Pro

For scaling teams
Workspace limits
20 users
Unlimited clips and calls
CRM integration
Everything in Lite, plus:
Call recordings
Context-aware summary
AI
Content recommendations
AI
Priority support

Enterprise

For large-scale enterprises
Workspace limits
Unlimited users (starting from 50)
Unlimited clips and calls
Unlimited integrations
Everything in Pro, plus:
Video call recordings
Flow
AI
SAML Single Sign-On (SSO)
Dedicated CSM

Compare plans & features

Workspace limit

Lite

Pro

Enterprise

Users

Users are all individuals with access to the dashboard and all SnapCall features.
5
20
Unlimited (starting from 50)

Call

Creation of audio and/or video call links that can be joined by anyone with the link.
Unlimited
Unlimited
Unlimited

Clips

Creation of links for recording snapshots or video clips by anyone who has the link.
Unlimited
Unlimited
Unlimited

CRM integration

Benefit from SnapCall's integration with your CRM platform. Depending on the platform, this allows for the creation of links directly from your CRM interface as well as the automatic creation and updating of tickets.
1
1
Unlimited

Call features

Lite

Pro

Enterprise

Audio call

Video call

Screen sharing

Manual video call recording

Initiate the recording during the call by clicking a button. The recording can be a video or audio file.

Auto audio call recording

Automatic recording captures each of your calls seamlessly without any user action. The recording is an audio file.

Recording history

Recordings are saved to your workspace for later viewing.
15 days
Up to 1 year
Custom

Clip features

Lite

Pro

Enterprise

Capture snapshot

Record video

Record screen

Record voice

AI features

Lite

Pro

Enterprise

AI transcript

AI-generated summary

AI-generated summaries extract key information from video transcripts, eliminating the need to watch the entire video.

Context-aware summary

The AI-generated summary will incorporate company-specific terminology, ensuring a better understanding of the customer's issue in the context of the business.

Relevant content recommendations

After the summary is generated, SnapCall can recommend relevant content based on the issue, such as help center pages or additional articles to assist the customer.

Generated answer

All customer information captured and analyzed is processed through AI to suggest a solution to the agent in the appropriate language, incorporating relevant articles.

Universal video description

Provides precise and contextual descriptions based on visual or textual data, enhancing understanding of client-reported issues for faster resolution.

Flow

Lite

Pro

Enterprise

Tailored interactive flow

Flow is a customizable journey with selectable steps tailored to specific use cases, enabling dynamic, user-driven interactions for efficient problem-solving.
Extra cost per flow

Contextualized video description

AI
Flow is a customizable journey with selectable steps tailored to specific use cases, enabling dynamic, user-driven interactions for efficient problem-solving.

Contextualized video identification

AI

Contextualized video comparison

AI

Integrations

Lite

Pro

Enterprise

Intercom

Kustomer

Salesforce

Additional cost

ServiceNow

Additional cost

Zapier

Zendesk

Custom CRM

Additional cost

Storage

Lite

Pro

Enterprise

Storage limit

This is the storage space of your workspace.
1 Go per user
2 Go per user
Custom

Admin & Security

Lite

Pro

Enterprise

Bulk export

You own your data. Download all your databases as CSV, and recording as audio files.

Admin tools

Create separate admin and member permissions for more control. Only admins can invite new users and change workspace settings.

SAML + Single Sign-On (SSO)

Manage employee access at scale with secure single sign-on.
Additional cost

Service level agreement (SLA)

This outlines the agreed-upon level of service, including performance metrics, response times, uptime guarantees, and penalties for failure to meet these standards.

Security review and compliance

Comprehensive security review to ensure that the service provider meets certain security standards.

Warranty and indemnification

This section covers warranties regarding the service or product being provided and specifies the responsibilities and liabilities of each party in case of breaches, defects, or legal issues.

Data protection and GDPR compliance

Includes clauses ensuring compliance with data protection laws like GDPR and outlining data handling, storage, and privacy measures.

Specific contractual terms

Includes clauses related to termination, intellectual property rights, confidentiality, exclusivity, dispute resolution, and more.

Insurance requirements

Minimum insurance coverage that the service provider must maintain to cover potential liabilities arising from their services.

Custom contract & invoicing

We’ll work with you to create a custom contract and payment via PO/invoice.

Audit log

Access a detailed log of security and safety-related activity for your account to identify potential security issues, investigate suspicious behavior, or troubleshoot access.
On demand

Support

Lite

Pro

Enterprise

Chat support

Onboarding support

Training sessions and shared Slack channel.

Priority support

We always give you an answer as quickly as possible.

24/7 support

We mobilize our teams to solve your problems at any time.

Dedicated customer success manager

Reserved for teams paying annually.

Global data privacy compliance

We are committed to maintaining high levels of data confidentiality and compliance with international privacy regulations.

Early access program

You can test our new features in preview. You will be invited to give us your feedback. You will be involved in our product roadmap.

Frequently asked questions

Everything you need to know about our pricing.

What is SnapCall clips?

SnapCall clips is an innovative customer support solution that utilizes cutting-edge technology to enhance the support experience for both customers and businesses. With SnapCall clips, customers (end-users) can record a video that captures their issue or question and receive an instant AI-generated summary. This allows for quick and efficient resolution of support tickets, improving customer satisfaction and reducing wait times.

What is SnapCall calls?

SnapCall calls is a real-time communication tool that allows businesses to connect with their clients instantly and seamlessly through audio or video calls. It requires no installation for customers and is available as an app for your CRM or directly via your browser. SnapCall calls seamlessly integrates with CRM platforms or other supports such as email or SMS, making it easy to integrate into your existing workflow.

What is included in the Enterprise plan?

The Enterprise plan is a custom plan that offers all the features of the Pro plan, plus additional functionalities such as custom development and SSO. It is designed for large enterprises that require custom solutions and additional support.

Is there a minimum contract period for Lite and Pro plans?

There is no minimum contract period for the Lite or Pro plans. Users can choose to subscribe to a monthly or yearly plan, depending on their needs.

Can I cancel at any time?

You can cancel your subscription at your convenience, but we do not offer refunds for billing periods you have already paid.

What payment methods do you accept?

We accept payment through major credit cards such as Visa, Mastercard, and American Express. We use Stripe as payment processing platform.

How does SnapCall integrate with our knowledge base?

SnapCall integrates seamlessly with your knowledge base, allowing it to suggest relevant help center articles that can provide further assistance or education on the product or service in question.

Can we use SnapCall on multiple devices?

Yes, SnapCall works on multiple devices, including computers, tablets, and mobile devices. This allows you to connect with your customers from anywhere, at any time.

Still have questions?

Can’t find the answer you’re looking for? Visit our Help Center.