Users are all individuals with access to the dashboard and all SnapCall features.
20
Unlimited (starting from 50)
Call
Creation of audio and/or video call links that can be joined by anyone with the link.
Unlimited
Unlimited
Clips
Creation of links for recording snapshots or video clips by anyone who has the link.
Unlimited
Unlimited
CRM integration
Benefit from SnapCall's integration with your CRM platform. Depending on the platform, this allows for the creation of links directly from your CRM interface as well as the automatic creation and updating of tickets.
1
Unlimited
Call features
Pro
Enterprise
Audio call
Video call
Screen sharing
Manual video call recording
Initiate the recording during the call by clicking a button. The recording can be a video or audio file.
Auto audio call recording
Automatic recording captures each of your calls seamlessly without any user action. The recording is an audio file.
Recording history
Recordings are saved to your workspace for later viewing.
Up to 1 year
Custom
Clip features
Pro
Enterprise
Capture snapshot
Record video
Record screen
Record voice
AI features
Pro
Enterprise
AI transcript
AI-generated summary
AI-generated summaries extract key information from video transcripts, eliminating the need to watch the entire video.
Context-aware summary
The AI-generated summary will incorporate company-specific terminology, ensuring a better understanding of the customer's issue in the context of the business.
Relevant content recommendations
After the summary is generated, SnapCall can recommend relevant content based on the issue, such as help center pages or additional articles to assist the customer.
Generated answer
All customer information captured and analyzed is processed through AI to suggest a solution to the agent in the appropriate language, incorporating relevant articles.
Universal video description
Provides precise and contextual descriptions based on visual or textual data, enhancing understanding of client-reported issues for faster resolution.
Flow
Pro
Enterprise
Tailored interactive flow
Flow is a customizable journey with selectable steps tailored to specific use cases, enabling dynamic, user-driven interactions for efficient problem-solving.
Extra cost per flow
Contextualized video description
AI
Flow is a customizable journey with selectable steps tailored to specific use cases, enabling dynamic, user-driven interactions for efficient problem-solving.
Contextualized video identification
AI
Contextualized video comparison
AI
Integrations
Pro
Enterprise
Intercom
Kustomer
Salesforce
Additional cost
ServiceNow
Additional cost
Zapier
Zendesk
Custom CRM
Additional cost
Storage
Pro
Enterprise
Storage limit
This is the storage space of your workspace.
2 Go per user
Custom
Admin & Security
Pro
Enterprise
Bulk export
You own your data. Download all your databases as CSV, and recording as audio files.
Admin tools
Create separate admin and member permissions for more control. Only admins can invite new users and change workspace settings.
SAML + Single Sign-On (SSO)
Manage employee access at scale with secure single sign-on.
Additional cost
Service level agreement (SLA)
This outlines the agreed-upon level of service, including performance metrics, response times, uptime guarantees, and penalties for failure to meet these standards.
Security review and compliance
Comprehensive security review to ensure that the service provider meets certain security standards.
Warranty and indemnification
This section covers warranties regarding the service or product being provided and specifies the responsibilities and liabilities of each party in case of breaches, defects, or legal issues.
Data protection and GDPR compliance
Includes clauses ensuring compliance with data protection laws like GDPR and outlining data handling, storage, and privacy measures.
Specific contractual terms
Includes clauses related to termination, intellectual property rights, confidentiality, exclusivity, dispute resolution, and more.
Insurance requirements
Minimum insurance coverage that the service provider must maintain to cover potential liabilities arising from their services.
Custom contract & invoicing
We’ll work with you to create a custom contract and payment via PO/invoice.
Audit log
Access a detailed log of security and safety-related activity for your account to identify potential security issues, investigate suspicious behavior, or troubleshoot access.
On demand
Support
Pro
Enterprise
Chat support
Onboarding support
Training sessions and shared Slack channel.
Priority support
We always give you an answer as quickly as possible.
24/7 support
We mobilize our teams to solve your problems at any time.
Dedicated customer success manager
Reserved for teams paying annually.
Global data privacy compliance
We are committed to maintaining high levels of data confidentiality and compliance with international privacy regulations.
Early access program
You can test our new features in preview. You will be invited to give us your feedback. You will be involved in our product roadmap.
Frequently asked questions
Everything you need to know about our pricing.
What is SnapCall clips?
SnapCall clips is an innovative customer support solution that utilizes cutting-edge technology to enhance the support experience for both customers and businesses. With SnapCall clips, customers (end-users) can record a video that captures their issue or question and receive an instant AI-generated summary. This allows for quick and efficient resolution of support tickets, improving customer satisfaction and reducing wait times.
What is SnapCall calls?
SnapCall calls is a real-time communication tool that allows businesses to connect with their clients instantly and seamlessly through audio or video calls. It requires no installation for customers and is available as an app for your CRM or directly via your browser. SnapCall calls seamlessly integrates with CRM platforms or other supports such as email or SMS, making it easy to integrate into your existing workflow.
What is included in the Enterprise plan?
The Enterprise plan is a custom plan that offers all the features of the Pro plan, plus additional functionalities such as custom development and SSO. It is designed for large enterprises that require custom solutions and additional support.
Is there a minimum contract period for Pro plan?
There is no minimum contract period for the Pro plan. Users can choose to subscribe to a monthly or yearly plan, depending on their needs.
Can I cancel at any time?
You can cancel your subscription at your convenience, but we do not offer refunds for billing periods you have already paid.
What payment methods do you accept?
We accept payment through major credit cards such as Visa, Mastercard, and American Express. We use Stripe as payment processing platform.
How does SnapCall integrate with our knowledge base?
SnapCall integrates seamlessly with your knowledge base, allowing it to suggest relevant help center articles that can provide further assistance or education on the product or service in question.
Can we use SnapCall on multiple devices?
Yes, SnapCall works on multiple devices, including computers, tablets, and mobile devices. This allows you to connect with your customers from anywhere, at any time.
Still have questions?
Can’t find the answer you’re looking for? Visit our Help Center.
