Starts at $499/mo

Elevate your support and sales experience with our exclusive offer,
including video calls and video async clips.
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90%
CSAT
Score
46%
Quicker Ticket
Resolution
71%
Faster
First Response

Get more features and build the future

Video Call

Instantly elevate customer conversations with audio & video Calls + screensharing. Turn any support interaction into a personal, face-to-face experience, directly from your Zendesk interface.

With SnapCall, agents can connect in real time to resolve issues faster, understand problems more clearly, and deliver a more human, immersive support experience that builds trust and boosts customer satisfaction.

  • Invite participants via chat, email, SMS or calendar
  • Capture and Analyze photos with AI
  • Advanced scheduling feature with Cal.com

Clip

Let customers capture visual evidence (Image, video, PDF) with a simple guided experience or by sending it directly in a ticket. Receive AI-powered insights to improve clarity and accelerate ticket resolution.

  • Personalize AI according to your use cases
  • Analyze video with AI and extract key information
  • Generate tailored responses using your company’s knowledge base
  • Automatically analyze attachments directly in the ticket

Video AI that pays for itself

Our platform + usage-based model gives you enterprise-grade video solutions
with pricing that scales with your success.

Book a demo

Light

A streamlined plan to get started with video-powered support. Perfect for teams looking for a simple, effective way to connect with customers through video and voice.
$499/mo
Unlimited Video and Voice Calls
Unlimited agents
25 clips/month included (no AI)
  • Image / Video / PDF
See all features

Core

Our most popular plan - combining powerful AI capabilities and workflow tools to help you deliver smarter, faster support at scale.

‍
$999/mo
Unlimited Video and Voice calls
Unlimited agents
50 clips/month included (AI)
  • Image / Video / PDF
Library: included
AI, personalized workflow, AI suggested answer
See all features

Scale

Built for high-performing teams that need advanced automation, customization, and dedicated support. The complete solution to elevate your customer experience.
‍
$1,999/mo
Unlimited Video and Voice calls
Unlimited agents
100 clips/month included (AI)
  • Image / Video / PDF
Library: included
AI ++, Video Bot
Dedicated CSM
Available option: SSO, KYC, Bring your own LLM
See all features
Compare SnapCall plans

Simple and sustainable pricing

LIGHT
CORE
SCALE
Features
$499/ mo
$999/ mo
$1,999/ mo
Call Features
Audio Call
Video Call
Screen Sharing
Smart guidance for micro & camera
Capture snapshot
Share synchronized YouTube video
Laser pointer
Automatic audio call recording
Manual video call recording
Send SMS invitation to participant
50/month
100/month
200/month
Cal.com scheduling
50/month
100/month
200/month
Clip Features*
Media included in plan
25 media/month
50 media/month
100 media/month
Photo Capture
Video Recording
Audio Recording
Screen Recording
AI Features
Transcript
Summary
Content Recognition
Location
Data Extract
Image Classification (Beta)
Custom Skills
Suggested answer
Article recommendation
Default LLM
Bring your own LLM
Additional media package (min 200/month)**
Unit price without AI
$0.75
$0.75
$0.75
Unit price with AI
$1.50
$1.50
*Unused media credits do not roll over and cannot be forwarded to future months.
**You must choose between AI or non-AI packages — combining both is not possible.
Library Features
Library
Retention
Media Retention
6 months
12 months
Custom
Integrations
Intercom
Kustomer
Salesforce
ServiceNow
Zapier
Zendesk
Custom CRM
Option
Storage
Storage limit
2Go
4Go
Custom
Support
Dedicated Onboarding
Chat support
Priority support
Dedicated customer success manager
Enterprise-level support
99.9% uptime SLA
24/7 real-time Slack Connect
API
API Access
Other
SAML SSO
Option
Security reviews
SOC2 Compliance Check
Global data privacy compliance
Contract
MSA
Standard
Standard
Custom
DPA
Standard
Standard
Custom

Frequently asked questions

Everything you need to know about our pricing.

What is SnapCall clips?

Think of SnapCall Clips as a way for your customers to show, not just tell, what they're experiencing. Instead of struggling to explain an issue in writing, they can simply record a quick video showing the problem. Our AI then summarizes what's happening so your support team can jump right in with solutions. Many of our customers have cut their resolution times nearly in half because they can see exactly what's going on.

What is SnapCall calls?

SnapCall Calls lets you connect face-to-face with customers when text just isn't cutting it. No apps to download or complicated setup—customers just click a link and they're talking with your team. It works right in your existing systems like Zendesk or Salesforce, so your team doesn't have to juggle multiple tools or switch between screens.

How does SnapCall integrate with our knowledge base?

SnapCall integrates seamlessly with your knowledge base, allowing it to suggest relevant help center articles that can provide further assistance or education on the product or service in question.

Can we use SnapCall on multiple devices?

Yes, SnapCall works on multiple devices, including computers, tablets, and mobile devices. This allows you to connect with your customers from anywhere, at any time.

Still have questions?

Help Center