A picture is worth a thousand words, take photos to clearly show and explain issues.
Provide a full picture of the problem through video recording with sound.
Capture video screen
Capture your screen to show the issue and ensure it's thoroughly understood. This feature will be available this spring.
How to use for the end user
Simplify complex problem-solving.
SnapCall Assist invitation.
The agent starts by sending a SnapCall Assist link, which helps to clarify the issue, after initial contact via email or chat. The customer can choose to open it right away or later, as per their convenience.
Photo and video capture.
With SnapCall Assist open, customers can capture as many photos and videos as they want. They can preview and make necessary changes to the files before sending.
Medias sent by the customer are automatically linked to the support ticket for the agent and authorized personnel to view. If required, the agent can use SnapCall Assist to respond back to the customer.
Available this spring
Capture video screen.
Capture your screen with no need to download and install additional plugins or software. SnapCall Assist's Screen Capture feature allows you to record your computer screen and voice simultaneously. Showcase any technical issues in a seamless — all from your web browser.