A picture is worth a thousand words, take photos to clearly show and explain issues.
Provide a full picture of the problem through video recording with sound.
Capture video screen
Capture your screen to show the issue and ensure it's thoroughly understood.
How to use for the end user
Simplify complex problem-solving.
The agent starts by sending a SnapCall link, which helps to clarify the issue, after initial contact via email or chat. The customer can choose to open it right away or later, as per their convenience.
Photo and video capture.
With SnapCall open, customers can capture as many photos and videos as they want. They can preview and make necessary changes to the files before sending.
Medias sent by the customer are automatically linked to the support ticket for the agent and authorized personnel to view. If required, the agent can use SnapCall to respond back to the customer.
Capture video screen.
Capture your screen with no need to download and install additional plugins or software. SnapCall Assist's Screen Capture feature allows you to record your computer screen and voice simultaneously. Showcase any technical issues in a seamless — all from your web browser.
An efficient backbone for a glitch-free experience.
The SnapCall recorder link seamlessly integrates into existing CRM platform systems.
No need for installations on either end, the interface is fully web-based and works on any browser.
Using webRTC protocol, the video is streamed in real-time and not stored on the user's device, all the processing is handled by the server.
No storage on the user's device, the recorded file is stored securely in the cloud.
The recorded media can be reviewed and shared by authorized individuals through email or communication tools such as Slack.
Natively integrated into the most popular CRM platforms.