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February 21, 2023

Glovo boosts customer satisfaction with SnapCall Instant

Glovo, the on-demand delivery platform, has partnered with SnapCall to enhance their customer support capabilities. By integrating SnapCall Instant into their Kustomer CRM platform, Glovo's support team can easily connect with customers through audio calls, directly from the app.

Glovo, the leading on-demand delivery platform, has teamed up with SnapCall to improve their customer communication and support experience. With SnapCall Instant, Glovo's customer service team can effortlessly connect with their customers through audio calls, making problem-solving a breeze and increasing customer satisfaction.

Seamless Customer Support with SnapCall Instant

Glovo's platform allows users to order anything from groceries to restaurant meals to pharmaceuticals, all in one easy-to-use app. But with such a wide range of services and products, customer support is critical to keeping customers satisfied. That's where SnapCall Instant comes in.

With the integration of SnapCall Instant into Glovo's platform, customers can easily contact Glovo's support team by choosing to initiate a chat or launch an audio call, all directly from the app. SnapCall Instant provides a seamless, easy-to-use solution that allows Glovo's customer service team to quickly identify and resolve any issues or questions, resulting in happier customers and better ratings.

SnapCall Instant enhances Glovo's customer communication and support experience on their on-demand delivery platform.

SnapCall Instant Integration with Kustomer

SnapCall Instant integrates with Kustomer by Meta, the CRM platform used by Glovo, to provide a superior customer experience. The integration makes it simple for Glovo's support team to initiate a call and connect with customers, with no need for installations or downloads. With unique features and capabilities, including inbound call and call recording, Glovo can provide a personalized and efficient support experience that sets them apart from the competition.

“We're thrilled with the level of customer satisfaction we've been able to achieve with SnapCall Instant”
— Glovo's Global Program Manager.

"We're thrilled with the level of customer satisfaction we've been able to achieve with SnapCall Instant," said Glovo's Global Program Manager. "With the ease of use and seamless integration into our existing processes, we're able to provide top-notch support that keeps our customers happy and coming back for more."

Thanks to SnapCall Instant, Glovo has been able to take their customer support to the next level, providing a fast, easy, and effective communication solution that drives customer satisfaction and loyalty.


SnapCall Instant is now available on Zendesk, LiveChat, Kustomer, and Intercom.

About SnapCall

SnapCall is revolutionizing the way businesses interact with their customers. Our suite of products offer a seamless and personalized customer experience. With SnapCall Assist, customers and support teams can easily share photo and videos to explain problems and provide solutions. SnapCall Booking allows for scheduling calls with clients and experts without the need for external conference services. And SnapCall Instant offers audio and video calls with integrated CRM platforms for easy access to customer information.



Glovo is a leading on-demand delivery platform based in Barcelona, Spain. It offers a wide range of products and services, from food to pharmaceuticals, delivered to customers' doors in record time. Glovo operates in over 20 countries across Europe, the Middle East, and Africa. With its user-friendly app, customers can easily place orders and track their deliveries in real-time. Glovo is known for its fast and efficient service, with most orders delivered in less than an hour.

Press Contacts

Lily Berlioz-Latour


SnapCall Media


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