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Closing a sales deal has never been so seamless.
Premium Plus, an award-winning Premier Solutions Provider, is always looking for meaningful partnerships to help businesses establish innovative customer experiences for their customers. Their team believes that an intelligent voice solution is crucial at some points of a customer journey.
Founded in 2012 in Belgium, Premium Plus is a one-stop shop for Zendesk functionalities, Aircall tools and has recently started with SnapCall technology. Premium Plus consultants specialize in optimizing current workflows and setting up new processes for businesses.
Where it all began.
Before starting with SnapCall, Premium Plus provided a phone number on their website. Customers were able to dial the number and call their sales team. However, some customers were hesitant to call, and the Premium Plus team was not happy with how it influenced the sales process.
When Premium Plus started with SnapCall, one of the main goals was to provide an intelligent voice solution at a particular time of the customer journey and enable the customer to reach out without any hassle.
What has been achieved so far.
Premium Plus is using the SnapCall solution for their own needs and introducing the combined technology to their customers.
"We started using SnapCall integration ourselves as well as showing this solution in our demos to our customers. It brings a lot of attention around the table, and that’s what we wanted to do, and believe in the product. We only sell tools we want to use ourselves and believe in. At Premium plus, we use Zendesk, and on top of that, we use technology partners that can give the biggest added value to our customers."
Voice channel offered where customers really need it.
“We believe in voice and its’ future. It’s still a considerable channel ad the next step will probably be voice-to-text. We see that many businesses are interested in that, so voice will stay crucial in customer support, but it really depends on the journey of the particular customer when you should make voice channel available.“
Great customer experience.
"SnapCall solution enhances the customer experience. In e-commerce, when a customer has a question about a certain product they want to buy, and if there’s a call button that I can call and ask an agent, it’s crucial. To allow a customer to get real-time information about a specific product, it is a game-changer in many cases."
All in all?
Shorter waiting time. Questions were answered right away. They increased conversion rate — happy and confident customers.
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Launched in 2016, SnapCall is revolutionizing the customer experience by helping brands maximize the value of customer interactions. We combine live video, voice, and screen sharing to deliver seamless customer-business interactions. Our clients are global companies looking to create a winning omni-channel customer experience online. The SnapCall team is represented by entrepreneurial minds from all over the world. We value diversity as it’s what broadens perspectives and makes the spirit of fresh ideas ever-present in our team, which gives us tremendous power to deliver the digital transformation we bring to the world.