Premium Plus has achieved a staggering return on investment after incorporating SnapCall into their sales process. Find out how they got there!
Premium Plus, an award-winning Premier Solutions Provider, is always looking for meaningful partnerships to help businesses establish innovative customer experiences for their customers. Their team believes that an intelligent voice solution is crucial at some points of a customer journey.
Founded in 2012 in Belgium, Premium Plus is a one-stop shop for Zendesk functionalities, Aircall tools and has recently started with SnapCall technology. Premium Plus consultants specialize in optimizing current workflows and setting up new processes for businesses.
Before starting with SnapCall, Premium Plus provided a phone number on their website. Customers were able to dial the number and call their sales team. However, some customers were hesitant to call, and the Premium Plus team was not happy with how it influenced the sales process.
When Premium Plus started with SnapCall, one of the main goals was to provide an intelligent voice solution at a particular time of the customer journey and enable the customer to reach out without any hassle.
"We started using SnapCall integration ourselves as well as showing this solution in our demos to our customers. It brings a lot of attention around the table, and that’s what we wanted to do, and believe in the product. We only sell tools we want to use ourselves and believe in. At Premium plus, we use Zendesk, and on top of that, we use technology partners that can give the biggest added value to our customers."
“We believe in voice and its’ future. It’s still a considerable channel ad the next step will probably be voice-to-text. We see that many businesses are interested in that, so voice will stay crucial in customer support, but it really depends on the journey of the particular customer when you should make voice channel available.“
"SnapCall solution enhances the customer experience. In e-commerce, when a customer has a question about a certain product they want to buy, and if there’s a call button that I can call and ask an agent, it’s crucial. To allow a customer to get real-time information about a specific product, it is a game-changer in many cases."
Shorter waiting time. Questions were answered right away. They increased conversion rate — happy and confident customers.