Published
June 2, 2022

SeLoger Neuf's digital voice connection

Learn how real estate agency SeLoger Neuf has improved tracking and call conversions on more than 45,000 real estate listings.

Contributors

Paul Cochois
Paul Cochois
CPO
Elena Morgina
Elena Morgina
Marketing Manager

Call an agency has never been this smooth.

France’s largest new property listings site relies on SnapCall to effectively track all leads generated by phone calls on their website.

If you are looking for a brand new apartment in France, big chances are SeLoger Neuf will be your go-site. Launched in 1998, it currently holds more than 45 0000 active property listings, working closely with real estate agencies and construction firms. It’s the strongest brand in France and has gained the trust of apartment hunters and real estate agencies over the years.

SeLoger Neuf website features +45,000 new property listings

The unfolding.

Since the beginning, SeLoger Neuf and SnapCall were on the same page and had a shared vision: be user-centric and deliver the best experience. When it comes to buying a new apartment or house, the stakes are high; every user wants as much information as possible and feels supported through the whole journey.

What has been achieved so far.

Seger Neuf has complete visibility of what web visitors call any property listing from their website.

Before, they could track only call intents, but that’s part of the past. With SnapCall, SeLoger Neuf has been able to introduce new KPIs that are shared between teams.

Customers can contact an agent directly across from the selected property listing.

SeLoger Neuf was able to design a complete digital customer experience.

SnapCall’s flexible API enabled SeLoger Neuf’s product team to customize the call experience and make it consistent with their brand identity. It has also allowed users to launch calls from any property listing in a matter of seconds while still navigating the website.

An example of a call made with a SeLoger Neuf agent.

SeLoger Neuf can now gather user behavior and insights from callers on their website.

All calls provide data to SeLoger Neuf about the user behavior, for example, clicks to call, launched calls, and their duration. Also, valuable information about user location, critical data for real estate companies, since property valuation is highly tied to this aspect. For instance, SeLoger Neuf can analyze property listing calls on the three main areas in France (Area A, B, and C), just with one click.

All in all?

Availability

About SnapCall

Launched in 2016, SnapCall is revolutionizing the customer experience by helping brands maximize the value of customer interactions. We combine live video, voice, and screen sharing to deliver seamless customer-business interactions. Our clients are global companies looking to create a winning omni-channel customer experience online. The SnapCall team is represented by entrepreneurial minds from all over the world. We value diversity as it’s what broadens perspectives and makes the spirit of fresh ideas ever-present in our team, which gives us tremendous power to deliver the digital transformation we bring to the world.

About

Press Contacts

Elena Morgina

SnapCall Europe

Lily Masterson

SnapCall America