SnapCall and YouTube to offer Watch Together feature
Videos can be streamed in sync while connecting over SnapCall with customers, offering a rich, real-time connection while watching the same content.
Sharing a video clip when talking to a client or colleague has never been easier thanks to the built-in video player for shared content.
Videos can be opened in the built-in SnapCall player rather than as part of a shared screen or app, improving the quality of shared video, providing a smoother and more stable viewing experience for viewers.
So what's in store for our users?
Broadcast videos from YouTube during a call - simply insert the video link.
Synchronized video playback - smooth and seamless streaming at the same speed and consistent quality for all attendees.
Access to player controls for all parties - each participant can use the built-in YouTube controls to play, pause and search for the right video fragment.
In the meantime, discover more ways to facilitate online collaboration with SnapCall.
SnapCall 2.0, including the new Watch Together feature, is available today as a free update on the Marketplace of Zendesk, LiveChat, Intercom and Kustomer.
SnapCall is revolutionizing the way businesses interact with their customers. Our suite of products offer a seamless and personalized customer experience. With SnapCall Assist, customers and support teams can easily share photo and videos to explain problems and provide solutions. SnapCall Booking allows for scheduling calls with clients and experts without the need for external conference services. And SnapCall Instant offers audio and video calls with integrated CRM platforms for easy access to customer information.
Our mission is to give everyone a voice and show them the world. We believe that everyone deserves to have a voice, and that the world is a better place when we listen, share and build community through our stories.