Discover how SnapCall can transform the way you provide customer support and improve your business operations. We've compiled real-life examples from a variety of industries.
Discover how SnapCall Assist can transform the way you provide customer support and improve your business operations. We've compiled real-life examples from a variety of industries.
Companies that sell products or services online through a website or mobile app.
Assist
Instant
Booking
Online clothing retailers
Customers can record a video of themselves trying on clothes and ask for sizing or styling advice from a customer service agent. SnapCall Assist can also be used to report any issues with the products or delivery.
Customers can use SnapCall Assist to report issues with their electronics, such as a malfunctioning device or unclear instructions. The customer service agent can quickly assess the problem by viewing the recorded video.
Customers can record a video of any issues with their home goods products, such as a broken appliance or missing parts. The customer service agent can then provide a solution or arrange for a replacement.
Companies offering cloud-based software to their clients.
Assist
Instant
Booking
Saas software companies
SnapCall Assist can be used by employees to report any technical issues with their software, such as difficulties logging in or accessing their data. The customer service team can then quickly address the problem.
Customers can record a video to report any issues with their financial accounts, such as discrepancies in their transactions or issues with their credit cards. The customer service agent can then quickly provide a solution or escalate the issue if needed.
Businesses that provide services to customers instead of producing or selling tangible goods.
Assist
Instant
Booking
Hospitality and catering
Customers can use SnapCall Assist to report any issues with their hotel room or their dining experience, such as problems with the amenities or issues with their food. The customer service agent can then quickly address the issue and improve the customer's experience.
Customers can record a video to report any issues with their rental car, such as damage to the vehicle or difficulties with the rental process. The customer service agent can then quickly provide a solution or arrange for a replacement.
Customers can record a video to report missing or incorrect items from their delivery, or to ask for clarification on menu items. The support team can then quickly address the issue and provide a solution, improving the customer experience.
SnapCall Assist can be used in high-traffic venues such as theme parks, museums, airports, and sporting events to allow visitors to easily report any issues or concerns they may have. By providing a simple and efficient way for visitors to communicate their needs, businesses can quickly address any problems and ensure a positive experience for their guests.
Customers can record a video to report any issues with their rental car, such as damage to the vehicle or difficulties with the rental process. The customer service agent can then quickly provide a solution or arrange for a replacement.
Use SnapCall Assist to improve internal support processes by allowing employees to easily report technical issues or seek assistance from support teams.
Assist
Instant
Internal helpdesk
SnapCall Assist can be a valuable tool for IT support teams, allowing employees to easily report any issues or problems they are experiencing with their technology. Using the platform, employees can record a video to demonstrate the issue and provide context for the support team, allowing for faster and more efficient issue resolution.
On-site services businesses, such as repair technicians or installation specialists, can benefit from using SnapCall Assist to improve communication and issue resolution. With the platform, technicians can record a video to report any issues or concerns on equipments or installations.
Companies that sell products or services online through a website or mobile app.
Assist
Instant
Booking
Online clothing retailers
Customers can record a video of themselves trying on clothes and ask for sizing or styling advice from a customer service agent. SnapCall Assist can also be used to report any issues with the products or delivery.
Customers can use SnapCall Assist to report issues with their electronics, such as a malfunctioning device or unclear instructions. The customer service agent can quickly assess the problem by viewing the recorded video.
Customers can record a video of any issues with their home goods products, such as a broken appliance or missing parts. The customer service agent can then provide a solution or arrange for a replacement.
Companies offering cloud-based software to their clients.
Assist
Instant
Booking
Financial services companies
Customers can record a video to report any issues with their financial accounts, such as discrepancies in their transactions or issues with their credit cards. The customer service agent can then quickly provide a solution or escalate the issue if needed.
SnapCall Assist can be used by employees to report any technical issues with their HR software, such as difficulties logging in or accessing their data. The customer service team can then quickly address the problem.
Businesses that provide services to customers instead of producing or selling tangible goods.
Assist
Instant
Booking
Hospitality and catering
Customers can use SnapCall Assist to report any issues with their hotel room or their dining experience, such as problems with the amenities or issues with their food. The customer service agent can then quickly address the issue and improve the customer's experience.
Customers can record a video to report any issues with their rental car, such as damage to the vehicle or difficulties with the rental process. The customer service agent can then quickly provide a solution or arrange for a replacement.
Customers can record a video to report missing or incorrect items from their delivery, or to ask for clarification on menu items. The support team can then quickly address the issue and provide a solution, improving the customer experience.
SnapCall Assist can be used in high-traffic venues such as theme parks, museums, airports, and sporting events to allow visitors to easily report any issues or concerns they may have. By providing a simple and efficient way for visitors to communicate their needs, businesses can quickly address any problems and ensure a positive experience for their guests.
Customers can record a video to report any issues with their rental car, such as damage to the vehicle or difficulties with the rental process. The customer service agent can then quickly provide a solution or arrange for a replacement.
Use SnapCall Assist to improve internal support processes by allowing employees to easily report technical issues or seek assistance from support teams.
Assist
Instant
IT Support
Customers can use SnapCall Assist to report any issues with their hotel room or their dining experience, such as problems with the amenities or issues with their food. The customer service agent can then quickly address the issue and improve the customer's experience.
Customers can record a video to report any issues with their rental car, such as damage to the vehicle or difficulties with the rental process. The customer service agent can then quickly provide a solution or arrange for a replacement.
