Introducing SnapCall Video Bot: Instant, Intelligent Support
SnapCall Video Bot transforms customer support by enabling customers to easily show their issues through video, while receiving immediate, AI-powered assistance.
Reduce support costs with AI-powered automation. Increase customer satisfaction with instant, helpful guidance. Improve agent efficiency by handling routine inquiries automatically. Enable customers to receive support in the most efficient way
First-contact solutions
Customers get answers while they record, not days later.
Guided troubleshooting
Clear direction for perfect issue capture and resolution.
Less work for everyone
Fewer tickets for your team, fewer steps for your customers.
How it works?
Show us once, not ten times.
Video Bot sits alongside your customers as they record, offering help in real-time. It's like having your best support agent available 24/7, guiding customers to capture exactly what's needed and solving problems on the spot when possible.
Step 1: Smart recording assistance
Video Bot helps customers show what matters, suggesting better angles or lighting when needed.
✓ "Can you show me the back panel?" style guidance
✓ Friendly prompts to capture all needed details
Step 2: Spots the issue quickly
While recording, Video Bot recognizes products, parts, and common problems.
✓ Identifies what they're looking at
✓ Recognizes visible symptoms
✓ Understands contextual clues from speech
Step 3: Real conversations, real solutions
It's not just watching – Video Bot can answer questions and guide fixes during recording.
✓ Responds to "How do I fix this?" in context
✓ Suggests troubleshooting steps based on what it sees
✓ Adapts guidance based on customer responses
Step 4: Either fixed or fast-tracked
Problems get solved during recording or arrive to your team perfectly documented.
✓ Complete context for your support team
✓ Relevant help articles attached automatically
✓ Immediate solutions for straightforward issues
Key Advantages of SnapCall Video Bot
While SnapCall Video Bot is already transforming customer support, we're continuously developing new capabilities to provide even greater value, such as: Proactive Assistance: Video Bot will anticipate customer needs and offer help before they even ask. Advanced Issue Diagnosis: Enhanced AI will enable Video Bot to diagnose complex problems with even greater accuracy. Personalized Experiences: Video Bot will tailor support interactions to individual customer preferences
FOR YOUR SUPPORT TEAM
Let the bot handle the basics.
Your team has better things to do than walk customers through finding model numbers or trying the same three fixes. Video Bot handles the routine stuff, freeing up your experts for the complex problems that actually need them.
Less repetitive guidance ("try turning it off and on again")
Complete context when tickets do reach agents
More time for the challenging issues that matter
FOR YOUR BUSINESS
Support that pays for itself.
Great support shouldn't be a cost center. Video Bot helps more customers without adding headcount, while delivering the kind of experience that keeps people coming back.
Handle more support volume without more staff
Reduce the "support ping-pong" that frustrates customers
Turn support interactions into opportunities for loyalty
AI— The Future of Customer Support
Revolutionizing customer support: discover how SnapCall's AI Technology is transforming the way businesses handle customer issues.
AI-powered
Introducing our AI-powered solution.
Experience faster resolution times, increased efficiency, and unmatched customer satisfaction.
AI-driven recommendations based on knowledge base.
Eliminate the guesswork from Customer Support. Now, customers can quickly and easily record and send a video explaining their product issues.
Integrate with your favorite tools.
SnapCall is a versatile and flexible solution that is compatible with multiple platforms, making it easy to integrate into your existing systems and processes.
Zendesk integration
Effortlessly integrate SnapCall with your Zendesk platform for enhanced problem resolution.
Slack integration
Simplify team communication and problem resolution with Slack and SnapCall integration.
Intercom integration
Improve communication and problem resolution with Intercom and SnapCall integration.
Kustomer integration
Elevate the customer experience with SnapCall's seamless integration with Kustomer.
LiveChat integration
Streamline customer support with LiveChat and SnapCall's video recording feature.
Zapier integrations
Expand the capabilities of your current tools with SnapCall's Zapier integration.
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What is SnapCall and how does it work?
It is a customer service and support tool that allows users to easily record and share videos, photos, and screen recordings to communicate and document issues more efficiently.
How can SnapCall be integrated into my current customer support process?
It can be integrated into your CRM platform, through email or SMS exchange, or by using our pre-built form templates.
Is SnapCall compatible with other platforms such as Zendesk, LiveChat, and Intercom?
Yes. SnapCall also integrates with Zapier. This means you can easily integrate SnapCall into your existing workflow and start using it right away.
Does SnapCall allow for sharing screenshots to explain technical issues?
Yes, SnapCall includes a screen recording feature that allows customers to easily document and share technical issues with the support team.
Does SnapCall allow for secure sharing of photos and videos?
Yes, SnapCall includes security measures to ensure that any photos and videos shared are protected and only accessible to authorized individuals.
Is SnapCall easy for customers to use?
Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
Still have questions?
Can’t find the answer you’re looking for? Visit our Help Center.
This metric measures the Average Handle Time (AHT), which is the total amount of time spent by customer support agents on a support ticket, from the moment it is opened to the moment it is resolved using SnapCall. The 46% reduction in AHT reflects the average decrease observed among SnapCall's clients who have used the tool for at least 3 months.
This metric measures the number of customer support tickets that were resolved using SnapCall. This percentage reflects data collected from SnapCall's clients who have used the tool for at least 3 months.
This metric measures the amount of time it takes for a customer support ticket to be resolved, whether or not an agent takes action. SnapCall's AI-powered features can often resolve issues without the need for an agent's intervention. Therefore, a decrease in this metric suggests that SnapCall is effective in reducing the time it takes for a customer issue to be resolved, leading to a faster and more efficient support experience. This percentage reflects data collected from SnapCall's clients who have used the tool for at least 3 months.
