Handle issues faster and boost satisfaction with the power of visual context. Give your support team instant clarity by enabling customers to show, not just tell.
SnapCall works right within your existing system. Start getting crystal-clear issue explanations and faster fixes on day one.
Solve more with less effort
Video troubleshooting saves agents tons of time. Imagine cutting your average ticket time in half!
Do more without expanding your team
SnapCall makes your existing support team more efficient, so you can handle more issues without adding headcount.
Customizable Flexibility
We have the ability to quickly and efficiently implement new features and updates to our solutions.
90%
CSAT Score
46%
Quicker Ticket Resolution
71%
Faster First Response
How it works
Empower customers to explain issues via video, screen recordings, or live calls, giving agents the clarity they need for swift solutions. Streamline support with intelligent automation, AI-driven insights, and one-click integration.
Customers can easily explain issues through video recordings, screen shares, or live video calls - providing your support agents with the full context they need. No more confusing back-and-forth over text or voice alone. With SnapCall's video capabilities, 80% of non-verbal communication cues are captured for faster, more effective resolutions.
SnapCall doesn't just provide visuals - it uses advanced AI to analyze videos and uncover the root causes of issues. The AI provides transcripts, summaries, keyword analysis and even detects things like serial numbers or problem descriptions. It then surfaces relevant knowledge base articles and suggested responses, empowering your team to provide accurate solutions on the first interaction.
Automate your support workflows with intelligent triggers and flexible automation. Based on events, customers can automatically receive links to submit video explanations. Guide them through self-service flows or escalate to a live agent when needed. SnapCall seamlessly adapts to enhance your existing processes.
With one-click integrations for platforms like Zendesk, Salesforce and more, SnapCall embeds video communication into the tools your team already uses. Enable frictionless video communication across any channel - calls, chats, emails and more!
“Asynchronous communication allows a brand not to impose its availability schedule or even its technical jargon on the customer. This totally aligns with simplification, significantly reduces customer effort, and more closely meets our clients' expectations!”
Sébastien Faure
Head of Customer Service, Devialet
The fastest way to resolve customer issues
SnapCall seamlessly embeds within your existing CRM (Zendesk, Salesforce, etc.), empowering your team to deliver faster, more personalized support.
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Sébastien Faure
Head of Customer Service & Support at Devialet
+10 hours save
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Lacey evans
CEO at Consulting
87% done in week
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Jonson Brek
CEO at Consulting
87% done in week
“Lorem ipsum dolor sit amet consectetur and adipis elit neque vivamus adipiscing of send feugiat turpen viverra faucibus about feature consequat augue of the is box from today an best in class development”
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