Benefits for Support team
Enhance agent productivity.
SnapCall Assist allows support agents to better understand customer problems by utilizing the video recording feature. This feature enhances the quality of customer problem explanations, leading to faster and more efficient problem resolution with AI technology.
The integration with the client's knowledge base and cross-selling suggestions also improves the efficiency of support agents by providing additional solutions for customer issues.
Enhanced understanding of customer problems.
Faster and more efficient problem resolution with AI technology.
Cross-selling suggestions to improve customer experience.