SnapCall Assist

Say it with video— easily record & send issues to support team.

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See how companies use Assist.

-46%

Ticket resolution time¹

+41%

Tickets handled²

-68%

Customer wait time³

How it works?

Stop guessing.
Start understanding.

SnapCall Assist revolutionizes customer support with its video recording feature for efficient problem explanation, AI-generated summaries, and relevant help center article suggestions from the client's knowledge base.

Simplify your support flow in 4 steps

Record a video

Review & submit

AI-generated content

Automated solutions

Let's try now

Try SnapCall Assist — AI-Powered Video Solution.

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“The technology is incredibly accurate and the transcripts are always spot-on. It's really revolutionized the way we provide customer support.”

Read this story

Sébastien Faure, Head of Customer Service.

SnapCall has helped Devialet elevate their customer support to new heights, resulting in improved customer satisfaction.

Assist

Instant

Booking

AI— The Future of Customer Support

Revolutionizing customer support: discover how SnapCall's AI Technology is transforming the way businesses handle customer issues.

AI-powered

Introducing our AI-powered solution.

Experience faster resolution times, increased efficiency, and unmatched customer satisfaction.

AI-driven recommendations based on knowledge base.

Eliminate the guesswork from Customer Support. Now, customers can quickly and easily record and send a video explaining their product issues.

Eliminate written explanations hassle for all parties involved.

SnapCall Assist is a seamless and effortless addition to your after-sales process. Whether integrated with your CRM platform, through email or SMS exchange or by using our user-friendly form templates, it streamlines and simplifies communication between customers and support teams, allowing for faster and more efficient problem resolution.

Benefits for the Customer

Improve problem resolution.

SnapCall Assist provides a simple and effective way for customers to quickly resolve their issues and questions. Customers can record a video to explain their problem and receive an instant AI-generated summary.

The integration with the client's knowledge base also offers relevant help center articles for further assistance, while live video calls with agents provide personalized and in-depth support if needed.

Faster and more efficient problem resolution.

Clear and accurate problem explanation.

Relevant help center articles for self-resolution

Benefits for Support team

Enhance agent productivity.

SnapCall Assist allows support agents to better understand customer problems by utilizing the video recording feature. This feature enhances the quality of customer problem explanations, leading to faster and more efficient problem resolution with AI technology.

The integration with the client's knowledge base and cross-selling suggestions also improves the efficiency of support agents by providing additional solutions for customer issues.

Enhanced understanding of customer problems.

Faster and more efficient problem resolution with AI technology.

Cross-selling suggestions to improve customer experience.

Benefits for the Company

Elevate customer satisfaction.

Companies can improve customer satisfaction and loyalty by providing a more efficient and effective problem resolution process. It increases productivity by reducing the time and effort needed to understand and resolve customer problems.

SnapCall Assist also differentiate your business from competitors by offering this innovative video recording feature, which is a must-have for any customer-centric business.

Increased customer satisfaction.

Enhanced productivity.

Competitive advantage.

See SnapCall Assist in action.

Discover how our innovative video and photo recording feature is being used across various platforms to enhance customer support and problem resolution.

A versatile solution for everyone.

Clients

Easily show your problem.

With SnapCall Assist, it's easy for clients to quickly and easily record a video of their problem and share it with our support team. This allows our team to quickly understand and resolve the issue.

Agents

Efficiently help clients.

SnapCall Assist makes it easy for agents to respond to clients in a way that is both efficient and effective. Instead of typing out long explanations, agents can simply take a photo or record a video to clearly demonstrate how to resolve the issue.

Experts

Record and share explanatory videos.

With SnapCall Assist, experts can easily record and share explanatory videos to help agents and clients understand and resolve complex issues. This allows for a more efficient and effective support process.

Teams

Empowering team knowledge and skills.

SnapCall Assist makes it easy for teams to collaborate and share information. Agents can quickly and easily share photos and videos with each other to resolve issues and improve their knowledge and skills.

Integrate with your favorite tools.

SnapCall Assist is a versatile and flexible solution that is compatible with multiple platforms, making it easy to integrate into your existing systems and processes.

Zendesk integration

Effortlessly integrate SnapCall Assist with your Zendesk platform for enhanced problem resolution.

Slack integration

Simplify team communication and problem resolution with Slack and SnapCall Assist integration.

Intercom integration

Improve communication and problem resolution with Intercom and SnapCall Assist integration.

Kustomer integration

Elevate the customer experience with SnapCall Assist's seamless integration with Kustomer.

LiveChat integration

Streamline customer support with LiveChat and SnapCall Assist's video recording feature.

Zapier integrations

Expand the capabilities of your current tools with SnapCall Assist's Zapier integration.

All integrations

FAQs

Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.

What is SnapCall Assist and how does it work?

It is a customer service and support tool that allows users to easily record and share videos, photos, and screen recordings to communicate and document issues more efficiently.

How can SnapCall Assist be integrated into my current customer support process?

It can be integrated into your CRM platform, through email or SMS exchange, or by using our pre-built form templates.

Is SnapCall Assist compatible with other platforms such as Zendesk, LiveChat, and Intercom?

Yes. SnapCall Assist also integrates with Zapier. This means you can easily integrate SnapCall Assist into your existing workflow and start using it right away.

Does SnapCall Assist allow for sharing screenshots to explain technical issues?

Yes, SnapCall Assist includes a screen recording feature that allows customers to easily document and share technical issues with the support team.

Does SnapCall Assist allow for secure sharing of photos and videos?

Yes, SnapCall Assist includes security measures to ensure that any photos and videos shared are protected and only accessible to authorized individuals.

Is SnapCall Assist easy for customers to use?

Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.

Still have questions?

Can’t find the answer you’re looking for? Visit our Help Center.

Help Center

This metric measures the Average Handle Time (AHT), which is the total amount of time spent by customer support agents on a support ticket, from the moment it is opened to the moment it is resolved using SnapCall Assist. The 46% reduction in AHT reflects the average decrease observed among SnapCall Assist's clients who have used the tool for at least 3 months.
This metric measures the number of customer support tickets that were resolved using SnapCall Assist. This percentage reflects data collected from SnapCall Assist's clients who have used the tool for at least 3 months.
This metric measures the amount of time it takes for a customer support ticket to be resolved, whether or not an agent takes action. SnapCall Assist's AI-powered features can often resolve issues without the need for an agent's intervention. Therefore, a decrease in this metric suggests that SnapCall Assist is effective in reducing the time it takes for a customer issue to be resolved, leading to a faster and more efficient support experience. This percentage reflects data collected from SnapCall Assist's clients who have used the tool for at least 3 months.