Features · SnapCall Assist

Capture

User-friendly interface for capturing photos and recording videos.

Take a photo

A user-friendly interface allowing anyone to quickly take a photo. The photo will automatically be transferred to the intended team and attached to the ticket.

Record a video

This feature allows for easy video recording, allowing the user to explain their problem verbally, making it easier for our team to understand the issue.

Camera switching

Switch between the front and rear camera on your smartphone while using SnapCall to capture a photo or video.

Media review

Review the photo or video you just captured. Ensure that the image is not blurry or that the video is clear and complete.

Emailed photo & video backups

Receive a copy of the photos and videos you have just captured directly to your email, ensuring you have a backup and can access them anytime.

No installation needed

Use SnapCall with ease, without the need for any downloads or installations. Simply open the link and start using the tool.

Switch from computer to mobile

Easily switch from your computer to your smartphone by scanning a QR code, allowing for a seamless experience with SnapCall optimized for use on mobile devices.

CRM integration

SnapCall seamlessly integrates with the most widely used CRM platforms.

Native integration

A user-friendly interface allowing anyone to quickly take a photo. The photo will automatically be transferred to the intended team and attached to the ticket.

Automatic media attachment

This feature allows for easy video recording, allowing the user to explain their problem verbally, making it easier for our team to understand the issue.

Email notifications & Reminder

Streamline email and reminder management for optimal performance.

Automatic support notifications

When a user sends a photo or video, support agents are automatically notified and can view the files directly from the email and support ticket.

Follow-up reminder emails

If a user does not use SnapCall within a certain period of time, a reminder email is sent to encourage them to complete their request.

Step-by-step instructions

Users have the option to use SnapCall at a later time and request to receive an email with instructions on how to proceed.

Response confirmation emails

When support agents send a photo or video in response, the user is notified via email that they have received a response.

File review notification

Automatically sends to users an email as soon as one of agents has viewed their photos or videos.